Senior Operations Manager
Lead Inbound and Outbound fulfillment operations shipping 150M+ units a year. Own safety, throughput, quality, cost, and associate engagement across multiple departments.
- Shipped 150M+ units in a year with substantially fewer labor hours, beating operating plan.
- Set a record for annual Inbound volume in 2025, up 11% year over year.
- Cut late orders leaving the building 75% year over year and delivery defects 49%.
- Reduced facility injury rate 20% in 2025 and Inbound recordable incidents 16% through behavioral coaching and injury council initiatives.
- Cut onboarding costs 78% through cross-training and proactive labor planning.
- Partnered with engineering teams to improve machine-learning models for labor planning.