Senior Operations Manager
Lead Inbound and Outbound fulfillment operations at scale, across multiple departments. Own safety, throughput, quality, cost, and associate engagement.
- Cut late orders leaving the building 75% year over year and delivery defects 49%.
- Cut onboarding costs 78% through cross-training and proactive labor planning.
- Improved productivity and cost performance year over year through labor planning and workforce efficiency initiatives.
- Partnered with engineering teams to improve machine-learning models for labor planning.